On Monday October 1, international customer service week kicked off. Started in 1984 in the US by the International Customer Service Association (ICSA), the week-long celebration takes place annually during the first full week in October when customer-oriented...
“We’re in a world where technology can disrupt businesses,” said Experian Group CFO, Lloyd Pitchford at the company’s results presentation in May. And he meant it in a truly global sense. All markets around the world are being disrupted by new technologies, whether...
In 2015, South Africa’s Hello Group was labelled as the country’s next big Fintech player. Founded in 2005 by brothers Nadir and Shaazim Khamissa, Hello Group recognised a gap in the industry for a mass market player, specifically in the migrant worker community....
Since 1871, clients have relied on Marsh for its unique brand of trusted advice, as they seek to have their interests represented in the marketplace, to make sense of the increasingly complex world of today, and, perhaps most crucially, to help them turn the risks...
2020 looks set to be a big year for one of South Africa’s leading financial services businesses, Rand Mutual Assurance (RMA). The company - which was formed in 1894 by three mining houses to administer workmen’s compensation benefits for those injured in the course...
Standard Lesotho Bank is going through something of a transformation. The largest bank in the small African nation is targeting growth as a digital provider, something which the dispersed and often rural population will surely benefit from. The opportunities for...
The way people pay for the products and services they consume is in a constant state of shift. Before we get settled with whatever the latest trend is, payment systems will likely change again – it’s just the nature of technology, forever adapting. Today, the two most...